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Help please

Posted: Tue May 24, 2016 8:45 pm
by Jrod
Im confused on whats happening I don't know if I'm IP banned anywhere or what the deal is because I can get on to renmx at other houses and I can get onto other servers where i am at now but for some reason not RenMX

Re: Help please

Posted: Tue May 24, 2016 10:12 pm
by Daloria
Which address are you using to connect? It should be play.renmx.com or play2.renmx.com.

Double check that.

Re: Help please

Posted: Tue May 24, 2016 10:48 pm
by Pri
Mhm please try both addresses, if neither work reply and I will look further into this for you.

Re: Help please

Posted: Tue May 24, 2016 11:23 pm
by Jrod
nothing :/ sorry guys!

Re: Help please

Posted: Tue May 24, 2016 11:51 pm
by Pri
Please check any firewall software you may be using and make sure they're not blocking our addresses. We're using 1.8 of the game, make sure you're also using that, I recommend 1.8.9.

Also if you use any security software like Zone Alarm, Malware Bytes and so on, check their logs or disable them and try again. You have not been banned or IP blocked this is some kind of network problem.

Re: Help please

Posted: Wed May 25, 2016 1:07 am
by Jrod
ok thanks

Re: Help please

Posted: Wed May 25, 2016 1:31 am
by Jrod
hmmm I can get onto other servers and not this one it just says it can't resolve hostname... I also took down my firewall and nothing.

Re: Help please

Posted: Wed May 25, 2016 1:09 pm
by Pri
Try uk-01.renmx.com:40269

See if that works.